Refund Policy
Effective Date: November 5, 2024
Last Updated: November 5, 2024
At Radar Global Synergy Group, we are dedicated to providing top-quality products and services that meet your expectations. If you’re not fully satisfied with your purchase, please review our refund policy below for eligibility criteria and instructions.
1. Eligibility for Refunds
Refunds may be available for specific products and services, subject to the following conditions:
Service-Based Products: Refunds may be requested for services that did not meet promised quality standards or had a failure in delivery, as outlined below.
Product-Based Purchases: Refunds for physical products are eligible only if the product is returned in its original condition (unopened and undamaged) and within the 15-day refund period.
Note: Customized or personalized products and services, including tailored software or automation installations, are non-refundable unless otherwise specified.
2. Conditions for Refunds
To be eligible for a refund, please meet the following conditions:
Timing: Submit refund requests within 15 days of purchase. Requests made after this period may not qualify.
Documentation: Proof of purchase, such as the original receipt or order confirmation, is required.
Condition: For physical products, items must be in original packaging, unused, and in the same condition as delivered.
3. Non-Refundable Items and Services
The following items and services are ineligible for refunds:
Customized products or services
Downloadable software and digital products if accessed or activated
Services already provided or currently in progress
Installation or one-time service fees
4. How to Request a Refund
If you believe you qualify for a refund, follow these steps:
Contact Support: Email our support team at support@radarglobalsynergy.com with your purchase details and reason for the refund.
Submit Documentation: Provide proof of purchase and any relevant documents to support your claim.
Await Processing: We will review your request and confirm eligibility within 7-10 business days. If approved, we’ll email you with next steps.
5. Refund Process
Once your refund is approved:
Processing Time: Refunds are processed within 7-10 business days of approval. Processing times may vary based on payment method.
Refund Method: Refunds are issued to the original payment method. If unavailable, please inform us during your refund request to arrange an alternative.
6. Exchange Policy
When applicable, we may offer an exchange instead of a refund. Exchanges are eligible only if:
The product arrived damaged or defective
You requested an exchange within 15 days of receiving the product
For exchanges, please contact us with a description of the issue and, if possible, a photo of the product.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted here with the revised "Effective Date." Please review this policy periodically.
8. Contact Us
If you have questions or need further assistance, please contact us:
Radar Global Synergy Group
Email: support@radarglobalsynergy.com
Phone: +919999833854